Truck Coffee Mug | A Unique Gift for Truck & Motorcycle Lovers
Shipping Policy
Shipping Info
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Delivery process: Professional customization+Delivery time+Local delivery
Professional customization：
Once your order is confirmed, we will prepare your custom product. Custom product processing may take 3-5 business days. While we strive to ensure your order is ready as quickly as possible, as products are custom-made, it can take 3-5 days.
Delivery time:
1. The expedited delivery time is about 3-5 days.
2. The standard delivery time is about 7-20 days, but the possibility of delay is not ruled out. The specific delivery time is based on the delivery arrangement of the local post office.
3. Delivery time in some countries may take longer, which may take 12-20 days.
Note: The delivery time is calculated after the order is sent, not after the order is placed.
Local delivery：
We offer a standard local delivery service for all orders. Our estimated delivery time is 3-5 business days from the time your order is dispatched. While we strive to deliver within this timeframe, please note that these are estimates and not guarantees.
Our delivery partners will make one to two attempts to deliver your package. If the delivery is unsuccessful, a notice will be left with instructions on how to arrange for redelivery or pick-up. If the package is not claimed within the specified timeframe, it may be returned to our warehouse, and additional shipping charges may apply for redelivery.
Shipping
You can enjoy free shipping for orders over $79. Where available, you can opt for Express Shipping for an additional fee.
When express shipping was chosen, Specific address information(including street/block, city,province/state,country,zip code,name, phone number) is required in ENGLISH according to Shipping regulations.
Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
| Countries/Regions | Standard Shipping (business day) |
| United States | 9 - 12 days |
| Canada | 9 - 12 days |
| Mexico | 10-15 days |
| United Kingdom | 9 - 12 days |
| Poland | 10 -18 days |
| France | 9 - 12 days |
| Germany | 9 - 12 days |
| Italy | 9 - 12 days |
| Spain | 9- 13 days |
| Austria | 9 - 13 days |
| Netherlands | 10 - 18 days |
| Switzerland | 9 - 15 days |
| Portugal | 10 - 15 days |
| Sweden | 13-20 days |
| Belgium | 13-20 days |
| Finland | 13-20 days |
| Greece | 10 - 15 days |
| Denmark | 10 -15 days |
| Norway | 13-20 days |
| Luxembourg | 10 -15 days |
| Ireland | 13-20 days |
| Hungary | 10 -15 days |
| Bulgaria | 13-20 days |
| Croatia | 13-20 days |
| Czech Republic | 10 -15 days |
| Estonia | 13-20 days |
| Latvia | 10 -15 days |
| Romania | 13-20 days |
| Slovakia | 10 -15 days |
| Slovenia | 10 -15 days |
| Republic of Lithuania | 10 -15 days |
| Australia | 9- 13 days |
| New Zealand | 10 - 15 days |
| Hong Kong SAR | 9 - 11 days |
| Taiwan | 10 - 15 days |
| Malaysia | 9 - 10 days |
| Singapore | 9 - 11 days |
| South Korea | 9-15 days |
| Vietnam | 9-15 days |
| Thailand | 9 - 12 days |
| Philippines | 9 - 12 days |
| Japan | 9 - 10 days |
| Israel | 13-20 days |
| Colombia | 13-20 days |
| South Africa | 13-20 days |
| United Arab Emirates | 10 -15 days |
| Saudi Arabia | 10 -15 days |
| Kuwait | 13-20 days |
| Qatar | 13-20 days |
| Qatar | 13-20 days |
During Black Friday & Christmas ; There may be a certain delay due to the supply volume of the local logistics provider.
Order Status
Once your order is placed, we will update you on your order status by email.
Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Shipping Confirmation
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 48 hours to update the status of the shipment,sometimes will be longer and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
Please note:
Due to customer's personal problems (clearance, incorrect address, inability to reach the address, wrong phone number), the package was unclaimed within the limited time and the parcel was destroyed. The situation that the buyer authorized to place the package in front of the door, neighbors, etc. caused the parcel disappear or being stolen.We are not responsible.
Since it is international shipment, some parcels may be inspected after arriving at the local customs, and customs duties may be incurred. Therefore, buyers need to pay attention to the notice sent by the local customs. The customs duties are charged by the local customs, the seller has no right to charge any customs duties from the buyer.
If the parcels cannot be delivered successfully because the buyer has not paid the customs duties, the seller will not bear any responsibility,and we will not accept any refund request.
Privacy Policy
We take your privacy seriously and this privacy statement explains how Animationg (collectively, “we,” “us,” or “our”) collect, use, share and process your information.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
Promoting safety and security
We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
Here is a description of the types of personal data we may collect and how we may use it:
What Personal Data We Collect
ⅰ. Data you provide:
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.
ⅱ. Data about use of our services and products:
When you visit our websites, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.
How We Use Your Personal Data
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
ⅰ. Providing, improving, and developing our products and services:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
ⅱ. Communicating with you:
Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.
Definition of ""Cookies""
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as ""cookies.""
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
Disclosure of Personal Data
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
Data Disclosure or Storage, Transfer, and Processing
ⅰ. Fulfilment of legal obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (""GDPR"").
ⅱ. For the purpose of reasonable implementation or application of this article:
We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
ⅲ. Legal Compliance and Security or Protect Other Rights
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
Third-Party Websites and Services
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our websites, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
Data Security, Integrity, and Retention
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us: service@Animationg.com
Return Policy
Thank you for shopping at Animationg. We do our best to provide the best-quality products for our customers' maximum satisfaction. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused. We accept requests for exchange or refund of unused items in their original condition and packaging within 15 days of delivery, as detailed below for specific refund requests.
Returns and Exchanges:
1. Because these products are custom-made to order, we do not accept refunds without reason. We only accept compensation for quality issues. If you have any quality issues, please take a video and email us. We will respond to your message and resolve the issue within 24 hours. What constitutes a quality issue: Damage or decay is considered a quality issue.
2. If you are dissatisfied with the product due to the wrong size, fabric, pattern, or other details, we will only provide a limited compensation for that item. If you insist on a return or refund, please pay the shipping fee and return the item to our warehouse in a clean condition. We will inspect the item and issue a full refund.
3. As a new factory seller, we may encounter some issues with packages during the sales and shipping process. We appreciate your understanding and understanding. We will provide coupons for new product releases to honest and tolerant buyers. We will generally block malicious, picky buyers who initiate disputes without email communication.
Return Processes
When returning any part of your order, please email to our Customer Service at service@Animationg.com. first, indicating the item(s) you would like to return and the reason.
Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
Drop off your package at the local post office.After getting the tracking number, send it to our customer service mailbox so that we can distinguish the order, otherwise it will not be accepted.
If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.
Please note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations. Return Conditions.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
Items with non-returnable marks cannot be returned.
We do not accept returned items that have been sent back without proper returns requests. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please note that unsuitable products due to incorrect size selection or not contacting us to modify the information before the package sent cannot be considered as a product quality problem and are the responsibility of the customer.
Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before delivery. Please note that once the package leaves the Customs of the origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.
Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Animationg.
The package that has been dispatched or in transit cannot be refunded. If the product itself has quality problems, please contact our customer service WITHN 24 hours . We will send you a new product free of charge after verifying your order information and product breakage.
Note:
*Custom-order or personalised items do not have a right to 15 days return.
*No returns or exchanges for non-quality problems. (Quality problems include: damage, printing errors, etc.) *WR: Washed T-shirts may vary in color due to pickling. Actual color may differ from image. Please order cautiously
Return Address
Please contact our Customer Service at service@Animationg.com.
You will receive a response providing the returning address in 1-2 business days.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Order Cancellation
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
